Memory Solutions for Synthesizers



          

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Sector101 Frequently Asked Questions List

List Updated 19th March 2017

Questions:

  1. What is Sector101 and who is involved with it?

  2. I wish to order an item - Is it in stock? How secure is my payment?

  3. Can I use another payment method instead of PayPal?

  4. Can you ship worldwide? What shipping methods are used? How long does it take?

  5. Can you offer combined shipping to reduce shipping costs?

  6. The PayPal button only allows me to order one item. How do I order multiple items?

  7. I have ordered an item but have not received an order confirmation.

  8. What is your returns policy?

  9. What is the build quality of Sector101 products?

  10. Can you offer support regarding the use of a Sector101 product?

  11. Can I leave feedback about Sector101?


Answers:

1. What is Sector101 and who is involved with it?
Sector101 is a single-person run project based in the United Kingdom.
Please see the About Sector101 page for more details about myself and the history of Sector101.
You can contact me directly at Email Us!


2. I wish to order an item - is it in stock? How secure is my payment?
The stock status of all items is indicated on the Home Page and on each item's page.
If an item is out-of-stock then this will be indicated. The PayPal buttons for that item will be disabled whilst the item is out-of-stock.

Your payments are handled by PayPal though an encrypted https connection. No payment information is gathered by Sector101 during the payment process. After the payment process is complete PayPal will email me the details of the item you ordered and your shipping details. Only PayPal will know your card or bank details.


3. Can I use another payment method instead of PayPal?
If you do not wish to use PayPal I can accept Direct Bank transfer instead - this can be UK Bank transfers or International Bank transfers. UK customers can also pay using Cheque / Postal Order. Please email me for further information.


4. Can you ship worldwide? What shipping methods are used? How long does it take?
I do ship worldwide. In all cases I try to use a Tracked & Recorded delivery service depending on the destination. Sometimes Tracked & Recorded is unavailable for certain destinations - in this case I will opt for Tracked Only. I will email the tracking information to you after I have shipped an item.

Delivery times depend on the destination and the internal mail system for that country. For the UK the delivery time is usually next day. For Europe it is usually 5-7 working days. USA can be 7 - 10 working days. South America countries have shown delays of up to a month before a delivery is made.


5. Can you offer combined shipping to reduce shipping costs?
If you order two or more different products I will try to package them up in one parcel. If I can do this safely then I can reduce the shipping costs. PayPal gives me the option of refunding part of a payment so if the shipping cost is reduced I can easily refund the saving back to you.


6. The PayPal button only allows me to order one item. How do I order multiple items?
The PayPal buttons are configured to allow quantities that are normal for a single synth unit.
If wish to order a larger quantity of the same expansion or multiple items please email me at Email Us!


7. I have ordered an item but have not received an order confirmation.
I aim to confirm an order within 24 hours using the email address that PayPal gives me with your order details. If you have not received a confirmation within this time please ensure that the email address you used for the PayPal payment is one you currently use. Also please check your Spam / Junk folders.
If there is an issue with your order and I cannot get in contact with you then I will refund your payment in full within 5 working days.


8. What is your returns policy?
If you believe that you have received a defective product please contact me first. You will need to return the product back to me for analysis. If I find the product is defective I will refund your payment and refund the cost of having it shipped back to me. I cannot offer refunds for any products ordered in error, incorrectly installed, or if you change your mind after receiving a product.


9. What is the build quality of Sector101 products?
Sector101 products are built to the highest quality standard in the electronics industry. I have been trained to the IPC-610 standard for electronics assembly and the highest Class 3 quality standard is applied to all Sector101 products. The focus is on building a product that will equal or exceed the quality level of the unit it is to be installed into.


10. Can you offer support regarding the use of a Sector101 product?
I have limited time so please understand that I cannot walk a user through using a product with their synth unit. If you are thinking of ordering a memory expansion for your unit please read the manufacturer's manual regarding the use of the expansion first.
For Sector101 products like the Waveblade and Datablade I have created user manuals for these items - you can get these on the Downloads Page.


11. Can I leave feedback about Sector101?
I periodically send out review requests so customers can leave comments about their experience on the Trusted Shops website. Please see the Buyer Reviews page for previous feedback comments.


If you have any other query please contact me at Email Us!


End of F.A.Q